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Terms & Conditions

A legal disclaimer

The terms and conditions contained in this document apply to all clients of Oryx Branding unless otherwise agreed in writing. No other terms and conditions shall apply unless expressly accepted in writing by both Oryx Branding and the Client.

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In the event of any conflict, inconsistency, or ambiguity between these Terms and Conditions and any separate written agreement entered into between Oryx Branding and the Client, the provisions of these Terms and Conditions shall prevail unless specifically stated otherwise in the written agreement.

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These Terms and Conditions are subject to periodic review and amendment. Oryx Branding reserves the right to update, modify, or replace any part of these Terms and Conditions at its discretion. Clients will be notified of any material changes and provided with access to the latest version, which will supersede all previous versions from the effective date of publication.

ESTIMATES

Oryx Branding may provide Clients with estimates or quotations for products and services upon request. All quotations are valid for 7 (Seven) days unless otherwise stated in writing.

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Quotations are based on the information provided by the Client at the time of quotation. Any changes, additions, amendments, delays, or variations to the agreed scope of work may result in additional charges and revised completion timelines.

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Acceptance of any quotation issued by Oryx Branding constitutes acceptance of these Terms and Conditions unless otherwise agreed in writing.

INVOICING AND PAYMENT TERMS

Unless otherwise agreed in writing, Oryx Branding's standard payment terms are 7 (seven) days from the invoice date.

All custom branding, printing, vehicle wrapping, signage, web development, detailing, and marketing projects require a minimum 70% deposit before work will commence. The remaining balance is payable prior to collection, installation, launch, delivery, or release of final artwork and files.

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Monthly service agreements, retainers, hosting, and maintenance services will be invoiced monthly and must be paid within 7 (seven) days.

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Late payments may result in:

  • Suspension of services;

  • Delayed project delivery;

  • Removal of hosting or maintenance services;

  • Interest being charged at the maximum rate permitted by law.

 

All artwork, websites, branding materials, vehicle wrap designs, signage designs, source files, and intellectual property remain the property of Oryx Branding until full payment has been received.

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Oryx Branding reserves the right to review and adjust pricing annually in line with inflation, supplier increases, exchange rate fluctuations, or operational costs.

PROJECT TERMS

The Client shall provide all required content, logos, images, vehicle specifications, measurements, approvals, and other relevant information necessary for project completion within the agreed timeframe.

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Oryx Branding shall not be held liable for delays resulting from:

  • Delayed client approvals;

  • Delayed content submission;

  • Supplier delays;

  • Material shortages;

  • Equipment failures;

  • Power outages;

  • Circumstances beyond reasonable control.

 

Any project placed on hold by the Client for more than 30 days may be subject to revised pricing and scheduling.

Any work requested outside the original approved quotation shall be quoted and invoiced separately.

VEHICLE WRAPPING, BRANDING & INSTALLATION

While Oryx Branding takes every reasonable precaution during installation, the Client acknowledges that vehicle wraps, decals, paint protection film, window tinting, and related products are applied to existing surfaces.

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Oryx Branding shall not be held liable for:

  • Pre-existing paint defects;

  • Repainted panels;

  • Rust;

  • Clear coat failure;

  • Poor previous repairs;

  • Existing damage;

  • Surface imperfections revealed during vinyl removal.

 

Vinyl removal may expose underlying paint damage, colour differences, fading, or imperfections. Oryx Branding cannot guarantee the condition of paint beneath existing vinyl or graphics.

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The Client acknowledges that vinyl wraps are not permanent products and may deteriorate due to weather exposure, improper maintenance, chemicals, accidents, or general wear and tear.

WEBSITE DEVELOPMENT & DIGITAL SERVICES

Website content must be supplied within 14 days of project commencement unless otherwise agreed.

Additional revisions, functionality, integrations, pages, plugins, stock imagery, content creation, or custom development not included in the original quotation will incur additional charges.

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Search engine rankings, website traffic, lead generation, advertising performance, social media growth, and sales results cannot be guaranteed.

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Oryx Branding shall not be held liable for changes made by third-party platforms including Google, Meta, Instagram, Facebook, TikTok, Wix, WordPress, hosting providers, payment gateways, or software vendors.

ONGOING MAINTENANCE & SUPPORT

Website issues, artwork corrections, or service-related concerns must be reported within 14 days of completion.

Maintenance agreements cover only services specifically listed in the maintenance package purchased by the Client.

Support requests outside the agreed maintenance scope will be quoted separately.

TERMINATION OF SERVICE

Either party may terminate ongoing services by providing 30 days written notice.

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Where a project is terminated by the Client, Oryx Branding reserves the right to invoice for:

  • Work completed to date;

  • Materials ordered;

  • Production costs incurred;

  • Labour costs;

  • Third-party costs;

  • Any non-recoverable expenses.

 

No deposits are refundable once artwork, design, production preparation, ordering of materials, or project work has commenced.

COPYRIGHT & INTELLECTUAL PROPERTY

All concepts, artwork, designs, mock-ups, website layouts, vehicle wrap designs, marketing materials, source files, and intellectual property created by Oryx Branding remain the property of Oryx Branding until paid for in full.

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The Client warrants that all content supplied to Oryx Branding is owned by the Client or that the Client has obtained the necessary permissions to use such content.

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Oryx Branding reserves the right to photograph and display completed projects for portfolio, marketing, website, social media, and promotional purposes unless otherwise agreed in writing.

BREACH

Should the Client fail to make payment within the agreed payment terms, Oryx Branding reserves the right to:

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  • Suspend work immediately;

  • Withhold final artwork, files, products, websites, or deliverables;

  • Remove hosted services;

  • Recover outstanding amounts through legal channels;

  • Recover legal costs incurred in collecting outstanding debts.

 

All legal costs incurred in recovering overdue accounts shall be for the Client's account.

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